SourceLabs Announces Self-Support Tools for Troubleshooting

SourceLabs today released its Self-Support Tools with hardware recognition and advanced tagging. The new features offers a substantial expansion to the company's Support Suite technologies that enable engineers and IT professionals to quickly discover issues and find solutions for open source software.

 

The new release enhances SourceLabs' search engine to correlate hardware data to all known bugs and dependences, creating the most accurate and precise service for troubleshooting and researching open source software. In addition, SourceLabs' 19 million+ object repository can be combined with any internal data stores specific to your environment.

 

"The biggest challenge for open source, or any other kind of software development for that matter, is finding the right information to solve a problem. Adding automatic hardware tagging to our search data not only improves the relevance of our support, but also gives IT developers the most reliable information faster, and with the analytical tools to make the right decision based on their exact environment. No phone calls into support. No trouble tickets. Just search on your desktop," said Byron Sebastian, CEO and cofounder of SourceLabs. "Our innovations in search technology, combined with our sophisticated data gathering and diagnostics tools free technologists from waiting on hold for minutes, or hours for support."

 

SourceLabs' search technology provides a significant breakthrough in discovering, navigating, ranking and quickly filtering all known issues, bugs and software updates for the most popular open source Java and Linux software projects. SourceLabs' Intelligence Engine collects the latest information available from all relevant sources and automatically indexes, tags, manages, and stores the information in a repository based on the relevance to users' specific environment and configuration. With the help of data gathering tools, together with sophisticated pattern matching and natural language processing, SourceLabs' predictive analysis algorithms match the data against the Information Repository to provide immediate answers.

 

SourceLabs' advantage lies in the search technology tuned specifically to the task of automating support for open source Java and Linux developers, IT professionals, and solution providers. It enables users to find out the solution to their problem with their first search, while retrieving no relevant results from other search engines.

 

SourceLabs complete integrated search and software support service is unique in a market saturated with general search engines and code repositories that deliver irrelevant results, no rankings of the possible solutions available and no ability to filter data based on extracted entities like hardware that have direct relevance to the user. It is also the fastest and most cost-effective way to support open source right from the developer's desktop. SourceLabs delivers the most independent and up to the minute news and data relevant to users code base, complete with updates, patches or other known issues as soon as the data becomes available.  

Arun Satapathy is a contributing editor for TMCnet. To read more of Arun's articles, please visit his columnist page.